Welcome to the SEP Support Portal

No call center - the SEP support staff will personally assist you in case of problems.
Choose from one of the following support options:

Live Demonstration

You are not yet a SEP user? Get your personal SEP Live product demonstration for free now.

Ticket Management

Create new support tickets and manage existing tickets in the SEP Support Portal.

Call Back Service

Arrange a suitable date for you, at which a SEP support employee will call you back.

Free Download

Download the SEP sesam full version and try it for free for 30 days!

SEP Support Registration

You will receive your login data for support.sep.de in a separate email.

Support Registration Formular

Contact information

First Name & Last Name*

Email*

Customer Number (if known)

Company*

Adress

ZIP Code & City

Country

Don't fill this field!

Emergency? And no support contract?
No problem, we are happy to help you!

Click here for emergency support

Remote Support

SEP uses Teamviewer - a helpful and easy-to-use remote support software. This software is secure, reliable, efficient and firewall friendly. You decide to 100% which access rights the SEP support gets on your computer. All your computer needs is Internet access.

How it works:

Download Remote Support Software
Execute software
Provide the ID and password displayed in the software to your SEP Support representative to allow remote access to your computer.